The National Transport and Safety Authority (NTSA) has warned matatu operators against engaging in arbitrary increase of fares, following complaints from members of the public.
In a press statement issued on Tuesday, NTSA warned that it will revoke licenses of any public service vehicle (PSV) operator found to be exploiting passengers by charging more than the usual amount.
“Our attention has been drawn to complaints by members of the public regarding exploitation through arbitrary increase of fair by PSV operators… We therefore reiterate that an operator risks revocation of their road license should the Authority receive a report of such an incidence,” said NTSA.
Commuters have been urged to report incidents of increase of fare to the transport authority.
Section 30(3)(a) NTSA Act states that the fares imposed for the carrying of passengers should be reasonable and ensure fair competition within the transport industry.